Nike.com offers some of the most desirable shoes on the market, backed by the company’s commitment to quality. However, if your Nikes begin to wear out sooner than anticipated, it could be due to a manufacturing defect. In such cases, you may be eligible for a replacement, a refund, or a gift card. This post will address most common questions about the famous Nike Warranty!
What Is The Nike Guarantee?
The Nike Guarantee is essentially the same as the Nike Warranty. According to the Nike Warranty, if there is a clear material or manufacturing defect, Nike will replace or refund your shoes within 2 years of their manufacture date.
To initiate this process, you can either visit the original Nike store where you made the purchase or ship the shoes back to Nike.com. If there’s an authorized Nike store nearby, opting for in-store return is more cost-effective as it saves you shipping costs. If you cannot return to the original place of purchase, or if the retailer has referred you back to Nike, you can file a claim.
Do Nike Shoes Have a Guarantee?
You bet! Nike shoes are guaranteed for up to two years from the manufacturing date. If there are any problems with the materials or manufacturing, you have a two-year period to return them.
For limited edition sneakers or similar products, there may be specific warranty or guarantee details. Be sure to check the product for any special warranty information, as these shoes might not be covered by the standard Nike Warranty.
What Does The Guarantee Cover?
The Nike Guarantee (or Nike Warranty) covers Nike shoes with material or manufacturing defects. This doesn’t include normal wear and tear from daily use. If the product is falling apart due to a clear defect on the manufacturer’s part, it may be eligible for a replacement or refund for up to two years.
To get a replacement or a refund, take the defective shoes to the original store of purchase. If it’s an authorized Nike retailer, you should be able to get a replacement as long as you can prove the defect is due to faulty materials or manufacturing.
Do I Need a Receipt to Make A Nike Warranty Claim?
No! This is one aspect that sets Nike apart. The manufacturing information is printed on the underside of the shoe’s tongue, and this is what Nike professionals will examine when assessing your claim for defective shoes. For more details on Nike Warranty claims, visit this link.
Is it True That Nike Has a 2-Year Warranty?
Yes! Nike covers material and manufacturing defects for up to two years from the manufacturing date. You can find the manufacturing date on the underside of the shoe’s tongue. If you can demonstrate that the shoes are defective due to faulty materials or manufacturing, Nike will either refund or replace them.
Can I Return My Nike Shoes After 2 Years?
I’m afraid not. But look on the bright side—if your shoes lasted over two years, they had a pretty good run!
How Do I Make a Warranty Claim With Nike?
Go here for Nike Warranty Claims. The process is straightforward from there. You probably won’t need to file a warranty claim unless you can’t return the shoes to the original store of purchase or if that store has referred you back to Nike.
Can You Return Nikes If They’re Already Worn?
Yes! The Nike Guarantee covers shoes with manufacturing or material defects, so worn shoes aren’t an issue. However, if your shoes are unworn and unwashed, you can receive a full refund if you return them within 60 days.
Does My Custom Nike by You Purchase Qualify?
Yes! Nike by You sneakers are covered by Nike’s standard return policy. If you notice any obvious flaws in manufacturing or materials, you can return them within two years for a refund, a gift card, or a new pair of shoes.
How Do I Ship My Return?
- Find the item in your order history, open the order, then select “Start Return” and follow the prompts.
- No printer? No problem. They’ll provide Nike Members with a UPS return QR code so UPS can print a pre-paid label for you. You’ll still need to box your items for shipping.
- Nike Members also have the option to print a pre-paid label themselves and drop the shipment at UPS or schedule a UPS pickup (for a fee).
- Guests will need to print a label and ship the return with the carrier of your choice—you’ll also need to cover the shipping costs.
What Is The Nike Outlet Return Policy?
If you bought your items at a Nike Factory store, you can return them to any Nike Factory store within 60 days. Be sure to bring your receipt and ensure that all items still have their tags attached. Important to note: Nike Factory purchases cannot be returned to regular Nike stores, and vice versa.
What If It’s Been Over 60 Days From My Purchase?
Check the item’s manufacture date on its tag. If it’s within 2 years, you can still return it:
- Nike.com or Nike App Orders: Contact Nike to return the item, including digital orders placed at a Nike Store. You can call 1-800-344-6453.
- Nike Store Purchases: After 60 days, you need to return the item to a Nike store. If you can’t visit in person, contact Nike at the number above to discuss your options.
- Nike Authorized Store Purchases: Nike works with authorized retailers to accept returns for products with material or workmanship flaws. If you can’t return the item to the original place of purchase, or if the retailer has referred you to Nike, you can file a claim.
Does The Nike Guarantee Cover The Outsole?
Yes, it does! The Nike Warranty covers parts of the shoe that may be defective due to material or manufacturing issues. However, it does not cover removable components such as shoelaces, charms, insoles, and similar items.
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