Store Return Policies
So, you found something you thought you loved, but it turns out that it doesn’t work for you. You’re in luck if you bought it at one of these stores because they’ve got super friendly return policies that you’ll love.
📌 Not looking to return your item, but you’d rather get a nicer price if possible? Check out stores’ price adjustment and price match policies!
1. Kohl’s
Return anything, anytime, with or without a receipt at Kohl’s. The only exception is premium electronics, which you can only return within 30 days of purchase. There’s a reason they call it their “Hassle-Free Returns” policy.
2. Macy’s
Macy’s will accept most returns by mail or in-store within 30 days of purchase. Here are some of the rules:
- Store returns are free.
- Star Reward members receive free Return Shipping.
- For Non-Star Reward members, they will deduct a $9.99 Return Shipping fee plus tax, where applicable, from your refund. Sign up for Star Rewards here.
- Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
- New or gently used cosmetic or fragrance products from Macy’s that do not meet your needs will be accepted for return.
- Items purchased in a store, you must return to a store.
- You can return online purchases to a store or by initiating the return online.
- Items shipped and sold by sellers must be returned by initiating the return online.
Keep in mind that furniture and mattresses have different regulations – take a look at this link. Or check out their full policy here.
3. Target
Regular customers have 90 days to return most items, but RedCard holders get an additional 30 days on top of that. Plus, if you bought an item that’s a Target-owned brand, you have up to an entire year to return it. That’s a nice return policy if you ask me!
4. Anthropologie
At Anthropologie, you can return anything except furniture at any time for any reason via mail or to an Anthropologie store. This makes it one of the most liberal return policies.
5. Athleta
This is another store where you can return anything at any time for any reason. Athleta policy states you have 45 days to return an item, but I’ve heard a lot of people say they’ve returned things later than that with absolutely no hassle. They’re pretty lax about their returns.
6. Bath and Body Works
Bath & Body Works have a 100% satisfaction guarantee. That means if you decide you don’t love that lotion, but you’ve already used one third of it, they’re going to take it back anyway. Although keep in mind, if you don’t have a receipt there’s a 90-day window, and you’re going to get the lowest sale price back in store credit for the item instead. See details on their policy.
7. Bloomingdale’s
You’ll have 90 days to return most Bloomingdale’s purchases for a refund, as long as your purchase is still in saleable condition and still contain all Bloomingdale’s b-tags and designer garment tags. Altered, custom, monogrammed and personalized products are final sale. You cannot exchange or return them, nor are they eligible for price adjustments on prior purchases or promotions.
No receipt? They will issue a merchandise credit. Without proof of purchase, you will receive the lowest selling price in the last 180 days. They will also require you to provide your name, phone number, and address. Check out the full return policy here.
8. Chewy
At Chewy, return your items for free within 365 days of purchase. If you’d like to request a return or replacement, chat with them, send them a message with your order number, or call at 1-800-672-4399.
They do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, they will exchange it for you or provide a refund on a case-by-case basis.
9. Costco
Dissatisfied with an item you purchased? Costco will take it back at any time, with the exception of electronics that have a 90 day window. Not happy with your Costco membership? They’ll also refund that at any time, in full. Find out the details here.
10. Designer Shoe Warehouse (DSW)
DSW offers an interesting return policy based on your account status. In general, you have 90 days to return your items, and if you’re a DSW VIP Elite member, you get 365 days. I’ll attach a simple guide that shows fees and return windows, and you can check out their full return policy here.
11. Dick’s Sporting Goods
Dick’s Sporting Goods offers a 90-day return policy on most products. Returns with valid proof of purchase (order number, order confirmation email, original sales receipt, pack slip, or return barcode) will receive a refund based on the initial form of payment. Returns without a proof of purchase must be returned using a valid ID and will receive a store credit for the lowest selling price. You can use the store credit for in-store purchases only. Products must be in a clean and resalable condition.
However, there’s a long list of exclusions and restrictions, which you can find in the full DSG return policy.
12. Hobby Lobby
Hobby Lobby has pretty different policies for in-store vs. online returns. But the main point is that you will have a 90-day window to return your items, whichever way you decide to do it. You can check out the full return policy here.
13. Home Depot
You can return most items at The Home Depot within 90 days of purchase. However, there are some special cases:
- 48 hour window for major appliances IF they’re damaged or defective
- 30 day window for furniture, gas powered equipment and tractors, generators that are unused and in their original factory-sealed packaging (other than Whole House and Stationary Generators), consumer electronics (televisions & computers), and paint sprayers (unused and in its original factory-sealed packaging)
- 365 day window for purchase made with The Home Depot Consumer Credit Card, The Home Depot Pro Xtra Credit Card (Commercial Revolving Charge), or The Home Depot Commercial Account, unless noted in “In-Store Return Exceptions,” “Online Return Exceptions” and or “Return Policy Exceptions” below. Also, while you can return most plants within 90 days, perennials, trees, roses, and shrubs have a 1-year guarantee and you can return them for store credit.
Check out the full return policy here.
14. IKEA
If you live near an IKEA store, it’s easiest to return items in person. You can return most unopened item within a year of purchase. And you can return opened items within 180 days.
Return exceptions: opened items can be returned within 180 days; mattresses can be exchanged within 90 days; items like plants, cut fabric, custom countertops, and items marked “as-is” cannot be returned. See full return policy here.
15. JCPenney
At JCPenney, you can return most items within a 60-day window with receipt. Returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the item’s lowest selling price within the last 45 days when accompanied by a valid ID. To return furniture or mattresses, call customer care at 1-800-442-7902, as they do not state other return requirements on their website. For full return policy, go here.
16. L.L. Bean
They want their customers to be happy long after they take an item home. For this reason, they’ll accept returns within one year of your purchase for a refund (special conditions may apply). After one year, they will consider any items for return that are defective due to materials or craftsmanship. Must provide proof of purchase. Their policy states, “if something’s not working or fitting or standing up to its task or lasting as long as you think it should, we’ll take it back.”
17. Lands’ End
Here’s another company that wants their customers to have lasting satisfaction with their products. Eligible returns received within 90 days of purchase will be issued a refund to the original form of payment when available. And if it’s past 90 days from the date of purchase or without a Lands’ End proof of purchase, they will issue you a Lands’ End Merchandise Credit. Lands’ End has a satisfaction guarantee that simply says, “If you’re not satisfied with any item‚ simply return it to us at any time for an exchange or refund of its purchase price.”
18. Lowe’s
At Lowe’s, you can return most items with proof of purchase within 90 days. But if your purchase was made with a Lowe’s Commercial Account, Lowe’s Business Advantage, MyLowe’s Rewards Credit Card, Lowe’s Business Rewards, or Lowe’s PreLoad Plus Mastercard, you have 365 days from the date of purchase to return the product. Exceptions:
- 48-hour window to return major appliances, utility vehicles and golf carts, and paint sprayers. But in case you return the items in original, unopened, undamaged, factory-sealed packaging, or you purchased with Lowe’s credit card, you can return them within 30 days of purchase.
- 30-day window to return TVs and electronics, outdoor power equipment, mowers, chainsaws, generators, pressure washers, trimmers, blowers, snow throwers, log splitters, wood chippers, hedge trimmers, edgers, tillers, earth augers and brush cutters, water heaters, air conditioners (portable and window units) and evaporative coolers, and liquid paint. Product must be unused and in original, unopened, undamaged, factory-sealed packaging.
- you must return holiday items on or before the day of the holiday (e.g., Christmas). Items you purchase after the holiday are final sales, and they will not accept returns.
- For replacement or refund for plants, they will require a receipt for any tree, shrub or perennial purchased at Lowe’s within one year of the original purchase date. All other plants fall under their 90-day return policy.
Check out the full Lowe’s return policy here.
19. Nordstrom
Nordstrom has no time limitations for returns and you don’t even need a receipt! They also offer curbside returns. Check out their full return policy here.
20. REI
At REI, you have a year to return an item that you decide you don’t want anymore, unless that item has a manufacturing defect. Then you can return it at any time, no matter how long it’s been since you purchased it. That’s a nice return policy!
21. Sam’s Club
Sam’s Club does not have a time constraint for returns. The exceptions are: 90 days for electronics, 30 days for motorsports items and commercial heavy equipment, 14 days for cell phones, and no returns on gift cards, prepaid cards, tickets, custom-made items, prescriptions and items purchased through the Sam’s Club Wholesale Trading Program. Returns of alcohol and cigarettes varies by state. Check out the whole return policy here.
22. Walmart
As per Walmart’s policy, you can return most items within 90 days. The exceptions are:
- 2 days for major appliances
- 14 days for most wireless phones
- 14 days for Marketplace luxury & collectible items
- 30 days for consumer electronics, electric bicycles, PC components, most marketplace sellers, Walmart protection plans, vacuums and floor care
- 60 days for hearing aids, prescription glasses and contact lenses
- 365 days for perennials, shrubs and trees
Check out the full return policy here.
23. Zappos
According to Zappos return policy, if you’re not satisfied with any item for any reason, you can mail it back to them for free. You have up to an entire year after you’ve bought an item to return it.
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